At Shoreside Recruitment we pride ourselves on our crew friendly policies. We aim to provide crew with an open transparent service that supports both our clients and the staff we introduce. If you feel we have fallen short of these high standards then please be assured that we will take your concerns seriously.
If you have a complaint about Shoreside Recruitment, please write to Sara Duncan at:
Shoreside Recruitment Ltd.
Wessex House, Part Ground Floor,
Alternatively, you can e-mail firstname.lastname@example.org or call +44 (0)7554 446925 outlining your concerns.
On receipt of your complaint…
(i) Examining your records to ascertain the sequence of relevant events
(ii) Asking the member of staff with whom you dealt to provide a written response
A full response to your complaint will be drafted by Sara Duncan or the recruiter who is dealing with your file. If appropriate, Sara Duncan may wish to discuss the events surrounding your complaint directly with you, and, if appropriate, offer an apology.
We aim to acknowledge, investigate, and resolve all complaints within 21 working days of receipt.
If you are dissatisfied about any aspect of the way in which your data is processed you may, in the first instance refer the matter to: email@example.com This does not affect your right to make a complaint to the Information Commissioner’s Office: https://ico.org.uk
SHORESIDE RESERVES THE RIGHT TO CHANGE OR AMEND OUR COMPLAINTS PROCEDURE WITHOUT PRIOR NOTICE.
Last Revision: September 2023
A copy of our Complaints Procedure is available on request.